HP System Recovery removes all hard drive data and reinstalls the original operating system. Enter the characters you see on the screen; Click Next. Step 4: Once you've entered, you can use arrow … 3. Choose System Recovery under I need help immediately. This document provides information to help you perform a system recovery, returning your computer … They told us they could not do a reset because it takes to long at the store. It can be a CD/DVD or USB. Before you perform a reset on … It will be offered a choice between saving data and system recovery. Got held up at the beginning. Step 2: Click "Next" and wait for a minute until the password disk burned successful. Starting the process is fairly simple. I would like to put my hp stream back to factory settings as my husbands Microsoft account is on it instead of mine and I cannot put any of my accounts,just wont to start again,he was setting my new laptop up for me and put his accounts on instead as I cannot get my emails on and will I lose the free 1 year personal Microsoft office 365 Meanwhile, you have to press "F9" to enter boot menu. Just insert your recovery disk into the drive. However, you will want to make sure you back up all of your files before you do so. Next you will see the utility interface. Resetting your computer to factory settings might be necessary if the operating system is damaged, the hard drive is corrupted, the computer is infected by a virus, or you are transferring ownership of the computer. Step 1: After installing the software on an accessable computer, lauch it and insert a Windows Password disc. I was given directions over the phone. Way 4. How to Factory Reset A HP Laptop without Administrator Password. To start hard reset hp stream notebook you need to press F11. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com. Step 3: Unplug the disk and insert it to the locked computer, and restart the computer. Click this link: Reset your password. Factory resetting your HP laptop is good to go if the Windows 10/8/7 operating system is corrupted, the hard drive is damaged, the computer is virus-infected or the ownership of laptop is changed, but you may be asked to verify the administrator password when restore HP laptop to factory condition. Here we take how to factory reset HP laptop without password as an example. If you have not saved your data, you can save right now. Choose the reason you need your password reset, then click Next. We bought my son a display model HP Stream Laptop PC Model 14-ax027cl for Christmas from Sams Club. 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